How can using Trustpilot in Gnatta benefit your business’s customer experience? Let’s take a look at its key features and plus points below.
What is Trustpilot?
When loyal customers share reviews that sing your praises, it lets other consumers know you’re trusted, recognisable, and committed to creating positive experiences for everyone you interact with.
Trustpilot does just that. Founded in 2007, Trustpilot is a digital platform that allows customers to review a business’ products and services. Along with a one-to-five-star rating, these reviews let others see how you measure up to their favourite brands in an open, transparent way.
What are the benefits of Trustpilot?
With over 120 million+ reviews on Trustpilot, the platform has proven popular with consumers. But how can it benefit your business?
By connecting Trustpilot to Gnatta, you can expect the following advantages:
- Increased growth and greater company awareness
- A larger focus on the areas your business excels in
- Improved customer engagement and interaction
- Analysis of reviews and results leads to improved processes
- Greater trust in your brand
When you add your Trustpilot account (see how to add channels) the key stream that is added is your Reviews stream. Once the account has been added, the triggers for new reviews will be available in Workflow (see our guide on handling new messages).
Using our guide, both reviews from the same customer will be kept together. You may want to use the workflow entity Echo.ReviewRating (1-5) to determine the queue of the interaction. Doing this allows you to prioritise negative reviews over positive reviews.
What features does Trustpilot have?
- Public Reviews
- Updated/Amended Reviews
- Review Replies
Attachments aren’t supported in Trustpilot reviews.