Knowledgebase

Looking to make a start on improving your business’s customer service? Below you’ll find a range of resources, guides and pointers to show you what’s what when it comes to the fundamentals of setting up and using Gnatta.

Subscribed to one of our paid products? Scaling up and thinking of making the switch to the next tier? Or maybe your details have changed, and you need to keep us in the know?  Whatever your plans are, you’ll find everything you need to know about your money matters right here.

So, you've mastered Gnatta's basics and are looking to take your customer communications to the next level? Great! There are all sorts of advanced processes you can use to help develop your team's skills across the board – and we've collected them all for you to check out below.

Although we’ve crafted Gnatta to be as intuitive and user-friendly as possible, there’s a chance you might encounter a snag or two along the way. So, whether you’re having a problem assigning work to your team, your webchat’s acting up or you just need a quick primer on queues and SLAs, there’s plenty of information to assist you with the problems you may be having below.

From tech elements like updating your SPF records and getting more from your wrap data to adding email signatures and even using GIPHY in your customer comms, we’ll guide you through our customisation options to help you personalise Gnatta from the ground up.

Looking for key definitions to help you get to grips with the basics? Need to know how nodes differ from triggers? Maybe you’re after insights into how to organise queues by conversation topic? We’ve collected everything you need to get started with setting up workflows in one place.

Need to strengthen the security of your systems? Below you’ll find a range of guides designed to guide you through the process of safeguarding everything you’ve collected from your customers.

Keen to get up to speed on Gnatta’s APIs so you can optimise your interactions? We’re here to help. From adding a client application to accessing our APIs, the key details to get you started can all be found below.

By integrating Gnatta with a host of communication channels, you’re able to get the best of what we offer while giving your customers the freedom to contact you in whichever way they see fit. Ready to get started? Here, you’ll find how to set up all the right channels in Gnatta, as well as the features you can expect to benefit from once you’re good to go.