This article will explain how to update your SPF record so that Gnatta can safely send mail on your behalf.
Sender Policy Framework (SPF) is an email authentication method designed to detect forging sender addresses during the delivery of email. If you are setting your email account to forward mail into a Gnatta account and then replying using the account created in Gnatta you will need to update your SPF record.
SPF records need to include all the IP Addresses and third-party email providers that you send messages from. This ensures that your emails and your customers receive the best protection from malicious activity.
How you make updates to your SPF record differs depending on your DNS/Mail provider and we would recommend that you find the relevant instructions for your provider. Here is an example guide from Microsoft.
The update you will need to make regarding Gnatta is adding the following into your record:
For example, if a domain was gnatta.gnatta.com the TXT record would look like the below:
It is worth also checking if your SPF record is valid once it has been updated (your record needs to be updated but also still be valid). You may find the following tools helpful in doing this: MX Toolbox and Kitterman.
🔑 If you are presented with any warnings or errors that you are unsure about please don’t hesitate to reach out so that we can advise on the resolution.