How to add a Team

This article will run you through how to create a team in Gnatta. Teams are groups of users and are used to manage access to accounts and receive work from a queue.

Create a Team

Once on the Configuration Menu in Gnatta, you will need to select Users & Teams and then select Teams from the menu header, as below.


Once there you can select the Add button.


All that is required for a basic team is a Name, once this has been added you can then click Save and create the team. 

Adding Users to a Team

If you haven’t created any users yet, you can learn more in the setting up users article.

  1. Open the Teams section.
  2. Find the team.
  3. Click Add.
  4. Select the users you wish to be part of that team.
  5. Save.


  1. Select the relevant User.
  2. Open the Teams tab on the User.
  3. Click Add.
  4. Select the team you want the user to be a part of.
  5. Save.

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