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Troubleshooting

Understanding SLAs and Queues

Unable to answer Telephony calls

Webchat Availability Issues

Having issues sending a message?

Troubleshooting Assignation

Service Desk Tickets

How to Fix Performance Issues

How to relink your accounts

Knowledge Base Categories

  • Using Gnatta APIs
  • Troubleshooting
  • Setting up Workflows
  • Security and Data Protection
  • Getting Started
  • Customising Gnatta
  • Channel Overview
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  • Advanced Config Guides

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