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Although we’ve crafted Gnatta to be as intuitive and user-friendly as possible, there’s a chance you might encounter a snag or two along the way. So, whether you’re having a problem assigning work to your team, your webchat’s acting up or you just need a quick primer on queues and SLAs, there’s plenty of information to assist you with the problems you may be having below.

Understanding SLAs and Queues

Unable to answer Telephony calls

Webchat Availability Issues

Having issues sending a message?

Troubleshooting Assignation

Service Desk Tickets

How to Fix Performance Issues

How to relink your accounts