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Setting up Workflows

Looking for key definitions to help you get to grips with the basics? Need to know how nodes differ from triggers? Maybe you’re after insights into how to organise queues by conversation topic? We’ve collected everything you need to get started with setting up workflows in one place.

Basic Workflow Tips

How to move work into your queue

How to update an interaction after sending a message

Handling Customer Replies

The Basics of HTTP Workflow nodes

Workflow nodes

Workflow Triggers

Workflow values overview

Keyword Routing

WebChat Routing

How to set up Junk rules

How to set up an autoresponse