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Advanced Config Guides

So, you've mastered Gnatta's basics and are looking to take your customer communications to the next level? Great! There are all sorts of advanced processes you can use to help develop your team's skills across the board – and we've collected them all for you to check out below.

How to add a Media Account

Setting up Users

How to add a Team

Adding Service Levels

Adding a Queue

How to send a message

Interaction Basics

User States

Reading Notifications

Related Interactions and Profiles

Creating a Conversation within an Interaction

Using Content

Header Bar Overview

Using Teams in Gnatta

Add notes to interactions

Adding Dynamic Data

Dashboards Metrics

Dashboards Overview

Team Schedules

How to set up WebChat

How to set up a WebChat account in Gnatta

The Basics of Gnatta Data

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Knowledge Base Categories

  • Using Gnatta APIs
  • Troubleshooting
  • Setting up Workflows
  • Security and Data Protection
  • Getting Started
  • Customising Gnatta
  • Channel Overview
  • Billing and Payments
  • Advanced Config Guides

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